Get Peace of Mind with Hanna
Titrator Service Plans
At Hanna Instruments, we know how important accuracy and reliability are to you and your process. We strive to offer our customers the best solutions, products, and after-sales service.
Properly maintaining your equipment is key to your testing success.
With our service plans, you can test your best and worry less!
Our highly qualified technicians are here to assist you with trainings and regular preventative maintenance. Keep your titrators running at optimal performance and ensure the lifespan and longevity of your equipment.
Get the Support You Need!
You can rest assured knowing that you are making the most of your Hanna titrator investment.
Installation and Training
Is it your first time using a Hanna Automatic Titrator? We offer a comprehensive onsite installation to get you up and running.
Are you already familiar with titrations and Automatic Titrators? We offer remote web-based installations for simple applications and those who need a refresher training. From titrator set up to maintenance tips, we'll cover it all with you!
Service and Preventative Maintenance
All automatic titrators require regular preventative maintenance due to the harsh chemicals required in most titration processes.
Ensure that your titrator operates well year after year with our annual Titration Service Agreement. Enjoy benefits such as professional method development, in-house calibration, and minimal downtime.
Technical Repair Services
For a more budget-friendly option, you can opt to send in your titrator unit to us for annual calibration, repairs, and maintenance. Based out of our headquarters in Rhode Island, Hanna’s experienced Technical Support team will assess and service the instrument in a timely manner. We'll return your titrator to you as soon as possible to minimize downtime.
Analytical Instrument Qualifications
What is this service we offer? An analytical instrument qualification (AIQ) is a service that documents and confirms that your device was properly installed and performs within Hanna’s manufactured specifications. It is part of a quality assurance system to ensure consistent, high-quality products.
An AIQ consists of four main components:
- Design Qualification (DQ)
- Installation Qualification (IQ)
- Operational Qualification (OQ)
- Performance Qualification (PQ)
Hanna’s Unmatched Support
“Hanna’s customer service has been fantastic. I talk to one person and don’t get shipped around to different people. Customer service also checks in on us from time to time to see how things are going.”
John Fitzgerald Production Manager at Newport Biodiesel,